Great Fundraising Organizations, by Alan Clayton. Book cover.

How not to do marketing – exhibit 1

Howard Lake | 13 March 2012 | Blogs

Marketing is simple in principle: deliver your message to an audience that wants or needs to hear it via a channel they pay attention to and in timely manner. OK, there’s also engagement to think about but these core principles pretty much underpin that too. So, this week’s blog focuses on the first of a couple of cracking examples of organisations getting it wrong.
Exhibit 1
Government logo

Here is a letter from my MP in response to my enjoining him to support the FairFuel campaign last month via an organised email campaign.
First up, in spite of my repeatedly stated preference for email correspondence, it is a letter. Sent through the mail, wasting paper and taxpayer money.
Second, the letter does not directly address the questions asked – missing the point of me contacting him in the first place.  It does contain a caveatsentence which explains that because so many constituents contacted the MP about this issue, the letter contained only a generic response.
Thirdly, the response they did send talked about a) how things were much better than under the last government and b) how some actions that this government has taken in the past have made this issue a bit less damaging than it could have been.  It contains a reiteration of an idea (the fuel stabilizer) which has been an idea for several years now but that hasn’t, to my knowledge, turned into action. Therefore not a lot on what is or will actually be done moving forwards.
Taking the political aspect out of the equation, what has this piece of communication actually done?

For any of you tasked with writing communications to your target audiences, what would you key customers, volunteers or donors do if you adopted this approach?
More examples to follow next time but do please share your thoughts and horror stories.
 

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